planet123Terms of Use

We at planet123 operate a gaming and sportsbook platform serving users in supported jurisdictions. Our Terms of Use set out the conditions under which you access our platform, fund your account, participate in games and betting markets, and withdraw your balance. By creating an account on planet123, you agree to these terms and acknowledge that our services are available only where local law permits.

We maintain these terms to protect both our users and our platform. They cover account eligibility, deposit and withdrawal procedures, bonus terms, dispute resolution, and the rights and obligations of both planet123 and our users. We update our terms periodically to reflect changes in our services, regulatory requirements, and operational practices.

This document outlines the key policies that govern your interaction with planet123. Please read it carefully before opening an account or depositing funds.

Account Opening and User Eligibility

When you join planet123, we require you to provide accurate, complete information during registration. Your email, full name, date of birth, and contact details must match your government-issued identification, which we verify through our Know-Your-Customer (KYC) process before you can withdraw funds. We reserve the right to suspend or close accounts that contain false or misleading information.

We do not permit account opening in jurisdictions where our services are prohibited by local law. Users must verify that their location and legal status permit them to access and use planet123. We enforce this restriction through geolocation checks and account-review procedures. If you access planet123 from a prohibited jurisdiction, we may restrict or close your account without notice or refund.

Each user is permitted one account on planet123. Multiple accounts are prohibited. We detect duplicate accounts through our fraud-prevention systems and may close all associated accounts, forfeit balances, and report the activity to relevant authorities.

Account Security and Two-Factor Authentication

You are responsible for maintaining the confidentiality of your planet123 login credentials. We recommend enabling two-factor authentication (2FA) to protect your account. Once activated, we send a verification code to your registered phone or email each time you log in from an unrecognized device. We do not share responsibility for unauthorized access if you fail to use available security features or if you share your password.

If you suspect unauthorized access to your account, contact our support team immediately. We will investigate and, if confirmed, reverse any fraudulent transactions. However, we cannot be held liable for losses if you have not taken reasonable steps to protect your credentials.

Deposits, Payment Methods, and Bonus Terms

We at planet123 accept deposits through six e-wallet options—DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet—and four bank virtual-account providers: mobile banking, local payment, online payment, and e-wallet. All deposits are processed in Indonesian Rupiah (IDR). We do not accept deposits from third parties; your deposit account must be registered in your own name. Deposits from unknown or suspicious sources may be flagged for review or rejected.

account preferences and payment processing times vary by method. E-wallet deposits typically settle instantly; bank virtual-account transfers may require a standard clearing window. We do not guarantee specific processing times, particularly during peak hours or holidays such as Idul Fitri, Idul Adha, or Imlek when banking systems operate on reduced schedules.

E-Wallet Deposits

mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment deposits settle instantly after authentication. No fees are charged by planet123 for these transactions.

Bank VA Transfers

Each user receives a unique virtual-account number for online payment, e-wallet, mobile banking, or local payment. Transfers settle within standard inter-bank clearing times.

Minimum Deposits

We set minimum deposit amounts per transaction. These amounts may vary by payment method and are displayed in our deposit interface.

Withdrawals and Verification Requirements

Before you can withdraw funds from planet123, we must complete one-time Know-Your-Customer (KYC) verification. You will provide a clear photograph of your government-issued ID (KTP, passport, or driver's license) and confirm your identity through a one-time verification code sent to your registered phone or email. Our verification team typically completes this process within a standard window.

Withdrawals must return to a payment method registered in your own name. We do not process withdrawals to third-party accounts. If destination account details do not match your verified identity, we may delay or reject the withdrawal and request additional verification.

Withdrawal amounts must not exceed your verified account balance. We reserve the right to limit or review large withdrawals, particularly if they occur outside normal usage patterns. During holiday periods in cities like Jakarta, Bandung, or Semarang, bank processing times may extend due to reduced banking availability.

We at planet123 process withdrawals in good faith, subject to anti-fraud verification and standard settlement windows that depend on your chosen payment method and banking-system availability.

Game Rules, Bonus Terms, and Dispute Resolution

Game Categories and RTP Disclosure

We offer multiple game categories on planet123: live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), football and tournament coverage (Liga 1, Piala Indonesia, Champions League, Premier League), esports markets (Mobile Legends, Free Fire, PUBG Mobile), and additional specialty games. Each game type operates under its own rules, which are displayed in the game's information menu before you wager.

For RNG-driven games (slots and crash games), we disclose the Return-to-Player (RTP) percentage—the theoretical long-run payout ratio. RTP is a statistical measure over millions of outcomes; individual sessions will vary significantly. For live-dealer games, outcomes depend on physical cards or wheels dealt by real croupiers; RTP varies by game type and is available in the game rules.

All wagers are immutable once placed. We do not cancel, reverse, or adjust wagers except in cases of platform error, which we investigate and resolve within a standard review window.

Bonus Terms and Conditions

From time to time, we at planet123 may offer promotional bonuses to new or existing users. Any bonus offer comes with specific terms: playthrough requirements (the amount you must wager before withdrawing bonus funds), eligible games, expiration dates, and maximum bonus amounts. We display all bonus terms prominently at the time of offer. Bonuses are not guaranteed and may be withdrawn or modified at our discretion.

Bonuses are credited to a separate bonus balance until playthrough requirements are met. Only then can bonus funds be transferred to your main balance for withdrawal. If you withdraw before completing playthrough, we forfeit any remaining bonus balance. Bonuses cannot be combined across multiple offers unless explicitly stated in the promotion details.

Dispute Resolution and Complaints

If you have a dispute regarding a game outcome, settlement, withdrawal, or any aspect of your planet123 account, contact our support team immediately with relevant transaction IDs, timestamps, and a detailed description. We investigate disputes within a standard timeframe and respond with our findings. If we determine that a platform error occurred, we will correct it and adjust your balance accordingly.

If you disagree with our resolution, you may escalate your complaint for review by a senior member of our team. We commit to resolving disputes fairly and transparently, though we are not obligated to refund any losses resulting from normal gameplay or user error.

We do not accept responsibility for disputes arising from third-party payment provider errors, network delays, or events beyond our control. Complaints involving payment methods should first be escalated to the payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) before planet123 involvement.

Jurisdiction Notice and Service Availability

We at planet123 operate only in jurisdictions where our services are permitted by local law. Our services are available only where applicable regulation permits. Users are solely responsible for verifying that their jurisdiction allows access to and use of our platform. We enforce jurisdiction restrictions through geolocation verification and account-review procedures.

If you access planet123 from a prohibited jurisdiction, we may immediately suspend or close your account, forfeit any balance, and report the activity to relevant authorities. We are not liable for losses or damages resulting from your violation of jurisdiction restrictions.

Data Protection and Privacy

We collect and store your personal information—name, email, contact details, payment methods, and identification documents—to verify your identity, process transactions, and comply with anti-money-laundering regulations. Your data is encrypted and stored separately from your gaming activity. We do not share your information with third parties except as required by law or to process your payment requests through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment.

For full details on how we handle your data, please refer to our Privacy Policy. By using planet123, you consent to our data handling practices as described therein.

Prohibited Activities and Consequence

We prohibit the following on planet123: fraud, money laundering, account abuse, collusion or market manipulation, use of bots or automated scripts, and duplicate accounts. Violation of these terms may result in account suspension, balance forfeiture, and reporting to relevant authorities. We are not obligated to provide notice before taking enforcement action.

These Terms of Use are governed by the laws of the jurisdiction in which planet123 operates. By creating an account on our platform, you acknowledge that you have read, understood, and agree to be bound by these terms. We reserve the right to update these terms at any time. Continued use of planet123 after an update constitutes acceptance of the revised terms.

Last updated: Current version. We at planet123 encourage users to review these terms periodically, as changes may reflect new regulatory requirements, operational improvements, or changes to our service offerings.