planet123 Account Verification – Online Casino with ShopeePay & e-wallet

We understand that verification can feel like an extra step, but it serves a critical purpose: ensuring your funds stay safe, your withdrawals reach the correct recipient, and your account cannot be hijacked by unauthorized users. Whether you're funding your account with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or a bank virtual account, verification is the same straightforward process.

Why planet123 Requires Account Verification

Account verification is a legal and operational requirement for any legitimate gaming platform. When you register on planet123, you're creating a financial account tied to real money deposits and withdrawals. We need to confirm that you are who you claim to be, that your funds originate from a legitimate source, and that your withdrawal destination matches your identity.

This is called Know Your Customer (KYC) verification, and it's the industry standard across online gaming, banking, and financial services. By verifying your identity upfront, we prevent money laundering, identity theft, and unauthorized account access. It also protects you: if someone tries to steal your planet123 account, the verification documents on file make it nearly impossible for them to request a withdrawal to their own bank account.

Once verified, you'll never need to verify again on planet123, no matter how many times you deposit or withdraw. Your verification status is permanent, tied to your account.

The Verification Flow: Step by Step

Step 1: You initiate a deposit

You log into your planet123 account and click "Deposit." You select your preferred payment method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or one of our bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Before we confirm your payment details, our system checks whether your account is verified.

Step 2: Verification prompt

If you haven't verified yet, you'll see a message: "Complete verification to continue." A button takes you to the verification form. This form asks for:

• Government-issued ID: Passport, national ID card, or driver's license. We accept all Indonesian state-issued documents.
• Your full name: Must match exactly as it appears on your ID.
• Date of birth: Pre-filled from your signup, but you can correct it if needed.
• Phone number: The number where we can send a verification code.

Step 3: Upload your ID

You take a photo of both sides of your ID (or a full page if it's a passport) using your phone or wemobile bankingm. Our system checks that:

• The ID is clearly legible (not blurry or partially obscured).
• Your face is visible (if your ID includes a photo).
• The document hasn't expired.
• The name on your ID matches your planet123 account name.

If our automated system cannot read your ID clearly, it will ask you to re-upload. This is common if the lighting is poor or the photo is at an angle. Try again with better lighting or a straight-on angle.

Step 4: Phone or email confirmation

We send a 6-digit verification code to your registered phone number (via SMS) or email address. You have subject to verification to enter this code into the form. This step confirms that you own the phone number or email address on your account and prevents someone else from verifying using your ID.

Step 5: Automated review

Your documents are processed by our verification engine. In most cases—around 95 percent—your account is approved within seconds. Your planet123 account status changes to "Verified," and you can now proceed with your deposit.

Step 6: Manual review (if needed)

If our system detects any inconsistency—for example, the name on your ID doesn't match your account name, or the ID photo is unclear—a member of our team will review your submission manually. This typically happens within a few hours, especially if you submit during business hours in Jakarta or Surabaya. You'll receive an email telling you whether your verification was approved or if we need additional documents.

Verification exists to protect you and our platform. The small effort you invest now ensures that your account cannot be compromised and your withdrawals always go to the right place.

Withdrawal verification checkpoint

Verification also applies to your first withdrawal. Before we send funds back to your local payment, online payment, e-wallet, mobile banking, local payment, online payment, or bank account, we confirm that:

• Your account is verified (same ID documents as above).
• The bank account or e-wallet you're withdrawing to is registered under the same name as your planet123 account.
• The withdrawal amount matches the balance in your account.

This second checkpoint prevents third-party withdrawal fraud. If you try to withdraw to an account that doesn't match your verified name, we will block the request and ask you to use an account registered under your own name. This protects your funds.

KYC

Know Your Customer: the process of collecting and verifying identity documents to prevent fraud and money laundering. It is required by law in most jurisdictions where online gaming is regulated.

Verification status

Your account's compliance state. Once verified, it remains verified indefinitely unless you close or reopen your account.

Cross-check

Our system compares your provided ID details against your account registration, bank records, and payment method information to ensure consistency.

Troubleshooting and Best Practices

Common verification delays

Unclear ID photo: If our system rejects your image, ensure the lighting is bright, the ID is flat, and your camera is in focus. Avoid shadows or glare on the document.

Expired ID: We cannot accept expired government IDs. If your passport or national ID has expired, renew it with your local authority before attempting verification.

Verification code timeout: If you don't enter the SMS or email code within subject to verification, request a new one. Look for a "Resend Code" button on the verification page.

What happens if verification is rejected?

If our team rejects your verification, you'll receive an email explaining the reason. Common reasons include:

• Your ID does not match your account name.
• Your ID is expired or unrecognizable.
• Multiple accounts have been registered under the same ID.
• The verification code was not confirmed within the time window.

In most cases, you can resubmit with corrected documents. If your account name doesn't match your ID, use our account settings to update your name first. If your ID is expired, renew it with your local authority, then resubmit. If the rejection is due to a policy violation (for example, multiple accounts), contact our support team for guidance.

Privacy and data security

Your ID documents and personal data are encrypted and stored separately from your gaming activity. We do not share your information with third parties except as required by law. Our storage systems use industry-standard SSL encryption and access controls, and only authorized members of our compliance team can view verification documents. Your identity details are never displayed on your account or visible to other users.

Jurisdiction-restricted access

Our services are available only where local law permits. During verification, we confirm that your registered address falls within a jurisdiction where we are authorized to operate. If you move to a jurisdiction where our services are not available, you will need to close your account and any associated funds must be withdrawn.

Account verification on planet123 is your first line of defense against fraud and the gateway to secure, Game Rules. By taking five minutes to verify now, you ensure that your account stays safe, your deposits are protected, and your withdrawals always reach the right place. If you have questions about verification, our support team is available to help.